Tag: customer service

9 December 2021

Exciting plans for A2i in 2022

A2i’s expansion We are really pleased to announce that A2i are expanding our offices in the New Year. We are currently converting the level below our existing offices into new office space, new recording rooms and a new production area. We’re all very excited about this expansion. It will mean we can increase our staff …

Office space - artists impression

22 October 2021

Top tips – how to communicate with people with hearing loss

BSL (British Sign Language) videos with subtitles are a really important way for you to communicate online with people who have hearing loss. Having a video on your website gives valuable, equal, access to information. But would you know the best way to communicate with someone with hearing loss if you met them face-to-face? Here …

A lady talking to a gentleman, and using hand gestures at the same time.

30 June 2021

Top 10 British Sign Language (BSL) FAQ’s

Here’s some useful information about BSL, BSL interpreters, BSL videos, and the many reasons to get them. More information can also be found on the BSL page on A2i’s website.  1. What is BSL? BSL means British Sign Language. It is a visual way of communicating used by deaf people to talk to each other. …

Lady signing the word 'Communicate' in BSL

4 November 2020

How to provide electronic accessible documents to your customers

Many offices are shut during the pandemic, and the way organisations are sending out information is changing rapidly for many, but remember that the Equality Act 2010 still applies and your documents need to be accessible. Commercial and private organisations who supply documents such as bills and magazines/journals that customers have subscribed to, need to …

Transcription to E-text

2 April 2020

How you can help your customers in isolation

A2i can help you stay in touch with your customers with a disability even if they can’t leave their house (and if you / we can’t either!)     For people in isolation, communication is vital. Online or emailed information is proving invaluable at a time when offices are manned by less staff. You can …

Someone reading an accessible document on their computer

2 April 2020

How A2i can help you during coronavirus

Are you offices closed? Are you worried about receiving documents from A2i and then sending them on to your customers? There’s no need to worry – A2i can help you… We are still Open! We know that many people are working from home now, as advised by the government. Some of your offices may already …

Accessible documents - Braille, audio, tactile, large print

30 March 2020

A2i are open and accepting orders during coronavirus

We want to take this opportunity to let all our customers know that A2i are open and accepting work as normal during the coronavirus (COVID-19) outbreak.   All transcription services available Fast turnaround times, as always The same friendly, professional service from our staff   A2i have been preparing for this situation, and we are …

An 'Open' sign

30 May 2019

The Postal Museum, London

The Postal Museum, London – transforming their visitor experience Customer: The Postal Museum, London Services provided by A2i: Braille, large print, tactile maps, large print maps   Hannah Smith, Community Learning Officer, at The Postal Museum, comments: “A2i gave us useful advice and were helpful in producing large print and braille guides specifically tailored to …

image of a tactile map

30 May 2018

Girlguiding UK

Customer: Girlguiding UK Services provided by A2i: Production of full colour large print (Graphic Design Adaptation) Pat Wheatley, administrative assistant at Girlguiding UK wrote: “Thank you for the excellent work on our Guide G file for visually-impaired young members. I know this resource will go a long way to support girls and the leaders and will …

Image of Graphic Design Adaptation of Girl Guide book

16 October 2017

Getting accessible customer-service right first time

Recent research into how sensory-impaired people access disability benefits highlights problems in the PIP benefits application process. These problems are unnecessary, and hinder people from accessing the benefits they both rely on, and are entitled to. Ensuring people can access their disability benefits is of utmost priority, and these issues need to be addressed. But …

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