Tag: Customer Service

30 March 2020

A2i are open and accepting orders during coronavirus

We want to take this opportunity to let all our customers know that A2i are open and accepting work as normal during the coronavirus (COVID-19) outbreak.   All transcription services available Fast turnaround times, as always The same friendly, professional service from our staff   A2i have been preparing for this situation, and we are …

An 'Open' sign

30 May 2019

The Postal Museum, London

The Postal Museum – transforming their visitor experience Customer: The Postal Museum  Services provided by A2i: Braille, Large Print, tactile maps, and Large Print maps.  Hannah Smith, Community Learning Officer, at The Postal Museum, comments: “A2i gave us useful advice and were helpful in producing large print and braille guides specifically tailored to both our …

image of a tactile map

30 May 2018

Girlguiding UK

Customer: Girlguiding UK Services provided by A2i: Production of full colour large print (Graphic Design Adaptation) Pat Wheatley, administrative assistant at Girlguiding UK wrote: “Thank you for the excellent work on our Guide G file for visually-impaired young members. I know this resource will go a long way to support girls and the leaders and will …

Image of Graphic Design Adaptation of Girl Guide book

16 October 2017

Getting accessible customer-service right first time

Recent research into how sensory-impaired people access disability benefits highlights problems in the PIP benefits application process. These problems are unnecessary, and hinder people from accessing the benefits they both rely on, and are entitled to. Ensuring people can access their disability benefits is of utmost priority, and these issues need to be addressed. But …

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