Category: Customers

18 March 2026

Easy Read Documents: Who Benefits and Why They Matter

When organisations talk about accessibility and inclusive communication, Easy Read documents are often mentioned. But who actually benefits from Easy Read, and when should organisations provide information in this format?  Easy Read documents are designed to make written information easier to understand. By combining clear language, thoughtful design, and supportive images, Easy Read helps people who may struggle …

An individual holding a large white booklet open. The front cover of the booklet has bold black text reading “Easy Read.” The person is shown from the upper body, wearing a dark outer layer over a bright top.

18 March 2025

How to include disabled people in your marketing

From a marketing perspective, it’s essential to market your services appropriately and to think about how your content is received by people with disabilities. And this is true regardless of which market you operate in; ensuring your audience can access your content is absolutely key. According to Purple Tuesday, 1.8 billion disabled people in the …

Sharon Waldron

19 December 2024

Looking Ahead: A2i’s Vision for the Future

Our Director, Susie Fisher, tells us about her vision for the company’s future, and how she plans to continue innovating and growing over the next 25 years.   25 years of A2i As we come to the end of 2024 and I look back over a year of celebrations and 25 years in business, it’s …

Susie Fisher

27 June 2024

A2i is 25! Let’s celebrate!

This month marks an important milestone for A2i: our 25th birthday! 25 years of providing accessible formats to thousands of organisations, charities, government bodies, and individuals  across the UK.   As we celebrate our achievements, we want to share how our small business has changed over the last 25 years. If you follow us on …

A2i's old logo, and A2i's new logo next to each other. the new logo is more accessible and more modern.

14 June 2024

Running a business for 25 years

By Susie Fisher Setting up my transcription business When I set up this business, I didn’t really have any long-term aspirations or goals. I simply saw a need, and felt I knew how to meet that need. At age 25, I also had the perspective of youth with little responsibility and plenty of energy! Who …

Susie Fisher smiling

4 October 2023

‘A new Consumer Duty’: new access rules for financial services organisations

Since July of this year, financial services organisations have been expected to follow new rules that govern how they should treat their customers, especially more vulnerable customers. If you are an organisation that offers financial services such as banking, insurance or investment, this is for you. We want to help you keep up to date …

A desk with bills, a calculator and a pen spread across it

6 December 2019

Accessible Menus and Restaurants

Growing up, dinner out in a restaurant was a rare treat for a special occasion. Fast forward 20 odd years and it’s less of a treat and more of a convenience for a fast moving busy world. Years ago, a member of staff would come to you with a pad and pen, take your order …

A menu with clear overlaid Braille
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