Category: Customers

4 October 2023

‘A new Consumer Duty’: new access rules for financial services organisations

Since July of this year, financial services organisations have been expected to follow new rules that govern how they should treat their customers, especially more vulnerable customers. If you are an organisation that offers financial services such as banking, insurance or investment, this is for you. We want to help you keep up to date …

A desk with bills, a calculator and a pen spread across it

22 September 2022

A2i are improving the look of your documents

Your alternative format documents might look different – we hope you like them. A2i’s primary aim is to make information accessible. We specialise in making accessible documents for people with visual or hearing impairments, learning disabilities and other types of disability. As part of our professional service we understand that branding, and a consistent and …

3 CD's with bands of colour to correspond with the corporate colours. Some CD's also show organisations logos and the front cover of the equivalent standard print version.

9 December 2021

Thanks from Public Health Scotland for vaccine information in alternative formats

Thanks to the hard work of our A2i team, and with the expect guidance of staff at Public Health Scotland, we have worked together to produce accurate, reliable, accessible information for people across Scotland during the COVID-19 pandemic. A2i and Public Health Scotland have worked together since 2014. So when the COVID-19 pandemic started in …

Thank You Letter from Public Health Scotland

9 December 2021

Exciting plans for A2i in 2022

A2i’s expansion We are really pleased to announce that A2i are expanding our offices in the New Year. We are currently converting the level below our existing offices into new office space, new recording rooms and a new production area. We’re all very excited about this expansion. It will mean we can increase our staff …

Office space - artists impression

2 April 2020

How you can help your customers in isolation

A2i can help you stay in touch with your customers with a disability even if they can’t leave their house (and if you / we can’t either!)     For people in isolation, communication is vital. Online or emailed information is proving invaluable at a time when offices are manned by less staff. You can …

Someone reading an accessible document on their computer

2 April 2020

How A2i can help you during coronavirus

Are you offices closed? Are you worried about receiving documents from A2i and then sending them on to your customers? There’s no need to worry – A2i can help you… We are still Open! We know that many people are working from home now, as advised by the government. Some of your offices may already …

Accessible documents - Braille, audio, tactile, large print

30 March 2020

A2i are open and accepting orders during coronavirus

We want to take this opportunity to let all our customers know that A2i are open and accepting work as normal during the coronavirus (COVID-19) outbreak.   All transcription services available Fast turnaround times, as always The same friendly, professional service from our staff   A2i have been preparing for this situation, and we are …

An 'Open' sign

6 December 2019

Accessible Menus and Restaurants

Growing up, dinner out in a restaurant was a rare treat for a special occasion. Fast forward 20 odd years and it’s less of a treat and more of a convenience for a fast moving busy world. Years ago, a member of staff would come to you with a pad and pen, take your order …

A menu with clear overlaid Braille
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