4 October 2023
Since July of this year, financial services organisations have been expected to follow new rules that govern how they should treat their customers, especially more vulnerable customers. If you are an organisation that offers financial services such as banking, insurance or investment, this is for you. We want to help you keep up to date …
23 June 2022
If you have a form or survey, and you’re getting it transcribed into alternative formats such as Braille, Audio, Easy Read or British Sign Language video – that’s great. But have you thought about how people who read the Braille document, or listen to the audio, are going to respond? They can’t just fill in …
22 October 2021
BSL (British Sign Language) videos with subtitles are a really important way for you to communicate online with people who have hearing loss. Having a video on your website gives valuable, equal, access to information. But would you know the best way to communicate with someone with hearing loss if you met them face-to-face? Here …
30 June 2021
Here’s some useful information about BSL, BSL interpreters, BSL videos, and the many reasons to get them. More information can also be found on the BSL page on A2i’s website. 1. What is BSL? BSL means British Sign Language. It is a visual way of communicating used by deaf people to talk to each other. …
4 November 2020
Many offices are shut during the pandemic, and the way organisations are sending out information is changing rapidly for many, but remember that the Equality Act 2010 still applies and your documents need to be accessible. Commercial and private organisations who supply documents such as bills and magazines/journals that customers have subscribed to, need to …
16 October 2017
Recent research into how sensory-impaired people access disability benefits highlights problems in the PIP benefits application process. These problems are unnecessary, and hinder people from accessing the benefits they both rely on, and are entitled to. Ensuring people can access their disability benefits is of utmost priority, and these issues need to be addressed. But …