Tag: Customer Service

3 November 2023

Easy Read – what to think about

By Amelia Ling You might not know how the process of Easy Read transcription works, or even what to ask for when you place an order with us – that’s why we’re here to help. Before we transcribe your document  into Easy Read, there are four things the A2i team would like you to consider: …

A group of people around a meeting table, looking at documents

13 October 2023

How to get documents translated into audio

  You’ve been asked for an audio version of your magazine or letter. You know it’s important for accessibility, but what does ‘an audio version’ mean? And how can you arrange to get one? Let A2i help you with your audio needs Documents translated into an audio format are useful for people who are print …

Headphones on a bright yellow background

4 October 2023

‘A new Consumer Duty’: new access rules for financial services organisations

Since July of this year, financial services organisations have been expected to follow new rules that govern how they should treat their customers, especially more vulnerable customers. If you are an organisation that offers financial services such as banking, insurance or investment, this is for you. We want to help you keep up to date …

A desk with bills, a calculator and a pen spread across it

23 June 2022

Forms and surveys in alternative formats – how to make them accessible

If you have a form or survey, and you’re getting it transcribed into alternative formats such as Braille, Audio, Easy Read or British Sign Language video – that’s great. But have you thought about how people who read the Braille document, or listen to the audio, are going to respond? They can’t just fill in …

Easy Read form

22 October 2021

Top tips – how to communicate with people with hearing loss

BSL (British Sign Language) videos with subtitles are a really important way for you to communicate online with people who have hearing loss. Having a video on your website gives valuable, equal, access to information. But would you know the best way to communicate with someone with hearing loss if you met them face-to-face? Here …

A lady talking to a gentleman, and using hand gestures at the same time.

30 June 2021

Top 10 British Sign Language (BSL) FAQ’s

Here’s some useful information about BSL, BSL interpreters, BSL videos, and the many reasons to get them. More information can also be found on the BSL page on A2i’s website.  1. What is BSL? BSL means British Sign Language. It is a visual way of communicating used by deaf people to talk to each other. …

Lady signing the word 'Communicate' in BSL

4 November 2020

How to provide electronic accessible documents to your customers

Many offices are shut during the pandemic, and the way organisations are sending out information is changing rapidly for many, but remember that the Equality Act 2010 still applies and your documents need to be accessible. Commercial and private organisations who supply documents such as bills and magazines/journals that customers have subscribed to, need to …

Transcription to E-text

16 October 2017

Getting accessible customer-service right first time

Recent research into how sensory-impaired people access disability benefits highlights problems in the PIP benefits application process. These problems are unnecessary, and hinder people from accessing the benefits they both rely on, and are entitled to. Ensuring people can access their disability benefits is of utmost priority, and these issues need to be addressed. But …

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