Tag: customer service

8 December 2023

Audio Transcription – it’s more than reading!

Have you ever wondered what goes into producing an audio version of a text document? It’s more complicated than you might think! There are a few things to think about before one of our audio transcribers even begins to record the document: Before recording Depending on the length of the document, the first thing our …

A man sitting in a recording studio, with a microphone close to his mouth.

3 November 2023

Easy Read – what to think about

By Amelia Ling You might not know how the process of Easy Read transcription works, or even what to ask for when you place an order with us – that’s why we’re here to help. Before we transcribe your document  into Easy Read, there are four things the A2i team would like you to consider: …

A group of people around a meeting table, looking at documents

13 October 2023

How to get documents translated into audio

  You’ve been asked for an audio version of your magazine or letter. You know it’s important for accessibility, but what does ‘an audio version’ mean? And how can you arrange to get one? Let A2i help you with your audio needs Documents translated into an audio format are useful for people who are print …

Headphones on a bright yellow background

4 October 2023

‘A new Consumer Duty’: new access rules for financial services organisations

Since July of this year, financial services organisations have been expected to follow new rules that govern how they should treat their customers, especially more vulnerable customers. If you are an organisation that offers financial services such as banking, insurance or investment, this is for you. We want to help you keep up to date …

A desk with bills, a calculator and a pen spread across it

22 September 2022

A2i are improving the look of your documents

Your alternative format documents might look different – we hope you like them. A2i’s primary aim is to make information accessible. We specialise in making accessible documents for people with visual or hearing impairments, learning disabilities and other types of disability. As part of our professional service we understand that branding, and a consistent and …

3 CD's with bands of colour to correspond with the corporate colours. Some CD's also show organisations logos and the front cover of the equivalent standard print version.

23 June 2022

Forms and surveys in alternative formats – how to make them accessible

If you have a form or survey, and you’re getting it transcribed into alternative formats such as Braille, Audio, Easy Read or British Sign Language video – that’s great. But have you thought about how people who read the Braille document, or listen to the audio, are going to respond? They can’t just fill in …

Easy Read form

9 December 2021

Thanks from Public Health Scotland for vaccine information in alternative formats

Thanks to the hard work of our A2i team, and with the expect guidance of staff at Public Health Scotland, we have worked together to produce accurate, reliable, accessible information for people across Scotland during the COVID-19 pandemic. A2i and Public Health Scotland have worked together since 2014. So when the COVID-19 pandemic started in …

Thank You Letter from Public Health Scotland

9 December 2021

Exciting plans for A2i in 2022

A2i’s expansion We are really pleased to announce that A2i are expanding our offices in the New Year. We are currently converting the level below our existing offices into new office space, new recording rooms and a new production area. We’re all very excited about this expansion. It will mean we can increase our staff …

Office space - artists impression

22 October 2021

Top tips – how to communicate with people with hearing loss

BSL (British Sign Language) videos with subtitles are a really important way for you to communicate online with people who have hearing loss. Having a video on your website gives valuable, equal, access to information. But would you know the best way to communicate with someone with hearing loss if you met them face-to-face? Here …

A lady talking to a gentleman, and using hand gestures at the same time.

30 June 2021

Top 10 British Sign Language (BSL) FAQ’s

Here’s some useful information about BSL, BSL interpreters, BSL videos, and the many reasons to get them. More information can also be found on the BSL page on A2i’s website.  1. What is BSL? BSL means British Sign Language. It is a visual way of communicating used by deaf people to talk to each other. …

Lady signing the word 'Communicate' in BSL
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