9 November 2026

How Easy Read User Reviews Help Make Information More Accessible

Creating an Easy Read document is about more than simplifying words and using images. It’s about making sure information is clear, accessible and easy to understand for the people it’s intended for.

Easy Read user reviews are an important part of this process, helping us understand how people with learning disabilities interpret information and identify areas that could be improved.

About A2i’s Easy Read User Review Service

At A2i, we specialise in producing Easy Read documents for people with learning disabilities. While our experienced transcribers follow best practice guidelines for Easy Read, we know one of the best ways to check whether a document is truly accessible is to ask the people who will actually use it.

That’s why we offer an Easy Read user review service, working in partnership with Misfits Theatre, a Bristol-based social theatre company that supports people with learning disabilities through creative activities and performance.

Why are Easy Read user reviews important?

Even a carefully produced Easy Read document can contain words, images or concepts that aren’t immediately clear to everyone. By involving people with learning disabilities in the review process, we can identify potential barriers to understanding that might otherwise be missed.

Our transcribers bring their expertise in producing accessible documents, while the user group contributes valuable lived experience and perspectives. By working together, we can gain valuable insight into how information is understood and identify areas for improvement.

An Easy Read user review is an investment in accessibility. It gives people who use Easy Read the opportunity to help shape how information is presented, helping organisations create documents that are clearer, more accessible and better suited to their intended audience.

Working with Misfits Theatre

Through this partnership, we work directly with a group of adults with learning disabilities who provide feedback on Easy Read documents.

Their involvement helps us understand what works well, what could be clearer and where changes may be needed. It also gives people with learning disabilities the opportunity to share their views and contribute to making information more accessible for others.

We have also previously worked with Mencap and OpenStoryTellers and continue to draw on the valuable feedback gained through those partnerships.

How does our Easy Read user review service work?

Our service brings together A2i’s Easy Read transcription expertise with valuable feedback from people with learning disabilities.

Here’s what the process involves:

1. Easy Read transcription: Our experienced transcribers produce an Easy Read version of your document, using clear language and appropriate Photosymbols images.
2. Initial client review: We send you the first version of your Easy Read document so you can provide feedback and suggest amendments.
3. User review session: We host a two-hour session with our user group and their support workers. An A2i team member guides the group through the document, discussing the words, images and information used. We may also create activities to help explore particular topics and gather meaningful feedback.
4. Revisions: Following the session, we use the group’s feedback to make any necessary changes, producing a revised version of your Easy Read document. We consider your suggestions alongside the user group’s feedback and incorporate changes that help keep the information accurate, clear and accessible.
5. Delivery: We send you the revised Easy Read document along with a feedback report outlining the review findings.

This process helps ensure that the final document has been informed by the people who will use it.

How much does an Easy Read user review cost?

Working with our local partner Misfits Theatre, helps us to offer a more affordable Easy Read user review service for organisations.

The cost will depend on your requirements, including the length and complexity of your document and whether additional review sessions are needed.

Please contact us for a quote or visit our Easy Read service page.

Frequently Asked Questions

How much of my Easy Read document will be reviewed?

We generally recommend one Easy Read booklet of approximately 24–30 pages per two-hour session.

For longer documents or a series of booklets, we can focus on sections that are more complex or important for readers to understand. We can help you to decide which sections these are.

If you would like every page reviewed, we may recommend additional sessions. We’ll advise you if we think more than one session would be beneficial.

How long does the Easy Read user review process take?

The full process, from starting transcription to delivering the revised Easy Read document, can take a few weeks. Once the user review session has taken place, we aim to provide the revised document within approximately 3-5 working days.

Timescales depend on reviewer availability and the requirements of the document. We understand that organisations often work to deadlines, so we’ll always discuss your timescales and aim to be as flexible as possible.

Will I have an opportunity to provide feedback?

Yes. We’ll send you the first version of your Easy Read document before the review session so you can provide feedback.

To make the process more efficient, we can incorporate your suggested amendments alongside the feedback from the user group when producing the revised version.

Can you review an existing Easy Read document?

Yes. We can review existing Easy Read documents produced by other organisations. We’ll use feedback from the user group to identify areas for improvement and recommend changes to make the information clearer and more accessible.

Making information more accessible together

At A2i, we believe that information should be accessible to everyone, and that people with learning disabilities should have a voice in how information is produced.

Our Easy Read user review service brings together our expertise in accessible transcription with the experiences of people who use Easy Read, helping us produce information that better meets their needs.

Would you like to find out more about our Easy Read user review service?
Contact our friendly team to discuss your requirements and find out how we can help.

Telephone: 0117 944 0044
Email: info@a2i.co.uk