Bristol Dementia Wellbeing Service Case Study


Transcription of main service leaflet to Easy Read and BSL video

Project info

Bristol Dementia Wellbeing Service – improving service accessibility


Last year, Bristol Dementia Wellbeing Service contacted several transcription services with a procurement brief for accessible and editable Easy Read and a BSL video with subtitles of the Easy Read document. A2i successfully met this brief and our positive business relationship has grown ever since.


Bristol Dementia Wellbeing Service logo


About Bristol Dementia Wellbeing Service


The Dementia Wellbeing Service is responsible for dementia services in Bristol. There are approximately 4,200 people with dementia in Bristol and the Service works with GPs, hospitals, care homes and local communities to provide support and guidance, throughout people’s journey with dementia, from diagnosis to end of life.


Find out more on their website


Alternative format requirements


Bristol Dementia Wellbeing Service wanted accessible and editable Easy Read documents, followed by a BSL video with subtitles of the Easy Read documents produced.


They also had other specific requirements, including:


Easy Read

  • Bristol Dementia Wellbeing Service wanted the images used to reflect that dementia can affect anyone, but also that people can continue their lives as well as possible, for as long as possible.
  • Although Easy Read is primarily for people with a learning disability, the Dementia Wellbeing Service wanted their Easy Read to be accessible to Deaf people, as some Deaf people have a lower that average reading age. So the pictures on the front cover and throughout the documents needed to reflect this.
  • They also wanted images mainly of people that looked 60+, but with some younger people too, to reflect that people below 60 also have dementia.


Front cover of Bristol Dementia Wellbeing Service Easy Read service leaflet



  • The Dementia Wellbeing Service wanted BSL videos with subtitles of the Easy Read document.
  • They specified a Deaf person should do the signing. (All of A2i’s BSL videos are signed by Deaf people so that’s not a problem!)


BSL video initial screen


A2i’s solution


It’s important to portray a friendly persona for this organisation, to encourage readers to engage with the service and find out more about the support and guidance they offered.


A2i produced high quality, fully accessible, Easy Read documents, and Easy Read forms that are user-friendly, accessible and editable. These make the user experience calm and easy.


Easy Read documents can be viewed on the Dementia Wellbeing Service website.


The BSL video was signed by a highly-qualified Deaf sign language interpreter with several years’ experience transcribing written documents into BSL videos – a skill that few Deaf sign language interpreters have.


The videos is available on the Bristol Dementia Service website homepage or on YouTube.


An accessible PDF is a PDF that can be used with adaptive software such as screen readers, screen magnifiers and refreshable Braille displays.

When a PDF is editable it means people can type into it, so it’s really useful for questionnaires or forms.


Feedback from end users


A range of stakeholders and NHS staff reviewed the Easy Read documents and video created, and approved them.


The Easy Read documents and BSL videos were then passed to Deaf clients for review and feedback. The clients were very happy with the documents produced by A2i and our client commented that

“our staff found A2i very easy to work with, we were happy with the results and a number of Deaf people made very favourable comments about the film”



About A2i


A2i helps organisations reach a wider audience by making information accessible to people who are blind, visually-impaired or cannot otherwise read printed text.


We provide ‘Access 2 information’. We transcribe text to alternative accessible formats, so disabled people have equal access to information. We produce information in Braille, Audio, Large Print, Easy Read, BSL video and electronic formats (e-text).


Contact our friendly team for more information for a quote.

BSL video initial screen
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