Latcham
Services
A2i work with Latcham to provide Braille and Audio formats for their Telecommunications client's visually impaired end users.
Project info
About Latcham
Latcham is a Bristol-based fulfilment, digital print and communications company that helps organisations manage customer communications, marketing and document fulfilment.
They offer comprehensive services including digital printing, data management, e-commerce, mailing, and bespoke kit assembly, working with major clients across sectors including healthcare, finance, education, local governments, utilities, and membership bodies. The company emphasises sustainability in their operations, combining green technology with their communications solutions to provide environmentally conscious services to their clients.
For more information about Latcham, feel free to visit their website.
Their challenge
As a provider of printed information, Latcham is often required to deliver their clients’ documents in accessible formats. This involves skills and tools that they don’t have in-house, so they need a reliable partner who can produce accurate alternative formats promptly.
With this particular project, Latcham needed to print and deliver their client’s phone bills to visually impaired end users on a monthly basis.
Our solution
We provided the phone bills in two different formats, both relevant for visually impaired people: Braille and Audio CDs.
Much of the style and information on the phone bills was repeated every month so, in order to speed up the transcription process, we set up templates. This enabled us to deliver them to end users much quicker.
For the audio, we were concerned there was a risk of human error with the 10+ digits numbers at the bottom of the bills. So we agreed with Latcham to use digital voice for the monthly bills. We use human voice for other documents, where it is more appropriate.
Our use of templates and digital technology not only allowed us to deliver our services in a more timely manner, but also to reduce the cost to our client, which was very much appreciated.
The outcome
Braille phone bill
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Digital Voices audio samples |
| Line upgrade changes
Monthly Bill
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Human Voices audio samples |
| Note – due to confidentiality agreements with Latcham we are unable to feature samples of work we have done for them, however you can listen to other samples of our human voices below.
Female voice
Male voice |
Latcham’s feedback
“We needed a reliable partner who could accurately convert our clients’ documents into accessible formats – something we simply didn’t have the expertise or tools to handle in-house. When it came to delivering monthly phone bills to visually impaired customers, we required both speed and precision. Our partner’s innovative approach using templates and digital voice technology not only solved our delivery challenges but also reduced costs significantly. The combination of Braille and Audio CD formats, delivered promptly each month, has been exactly what we needed to serve our clients effectively.”
Catherine Triscott Latcham
A2i can help you too – get in touch with us
To find out how A2i can help you make your information accessible, get in touch – we’re happy to help!
Contact our friendly team for more information, or to request a quote if you’d like some documents transcribed.
