Lloyds Bank Foundation Case Study
Services
A2i has worked very collaboratively with Lloyds Bank Foundation to provide a series of accessible forms and instructions in Easy Read, Large Print, E-text and BSL formats.
Project info
About Lloyds Bank Foundation
Lloyds Bank Foundation is an independent charitable foundation funded by Lloyds Banking Group. For 40 years, they have partnered with small and local charities, people, and communities working towards a more just and compassionate society.
For more information, visit their website: https://www.lloydsbankfoundation.org.uk/
Their challenge
Lloyds Bank Foundation wanted to provide key information about its funding programmes in accessible formats. This enables people with different needs, including the Deaf and Disabled people, to have equal access to the funding and support it offers.
The information the Foundation provides to applicants ranges from application forms and guidance to fill in the forms, guidance about the funding programmes they run, as well as frequently asked questions. Some of these are aimed at Deaf and Disabled charity staff who are involved in the leadership of Deaf and Disabled people’s organisations. The Foundation’s tone of voice in their communications is friendly, caring and welcoming.
To ensure that their communications are accessible and inclusive, Lloyds Bank Foundation reached out to A2i and requested that grant information and guidance be adapted for the following formats:
- Easy Read (accessible PDFs)
- Large Print
- E-text PDFs (with editable content)
- BSL video
These transcriptions are often required to be delivered at short notice.
Our solution
A2i created a series of engaging, accessible documents for Lloyds Bank Foundation’s audience, including people who are visually impaired, Deaf or Disabled. We recommended that all online documents should be accessible, including Large Print online forms which we transcribed into e-text (which is an online accessible format). We also made the e-text forms editable which means applicants can easily fill them in online, instead of having to print and post them.
Beside accessibility features, our key priority was to ensure we reflected the Foundation’s tone of voice and style as well as applying consistency throughout the whole set of documents. We also made sure we could accommodate the client’s tight deadlines and included additional amends within their timings.
The outcome
Lloyds Bank Foundation’s feedback
“It has been a pleasure working with Liam and the team at A2i. Communication has been clear from the start, ensuring that the documents transcribed fully met our needs. The team was responsive to all our queries and to undertaking any edits within agreed timescales”.
Michele Lester, Head of Grants North of England and Wales, Lloyds Bank Foundation E&W April 2025
A2i can help you too – get in touch with us
To find out how A2i can help you make your information accessible, get in touch – we’re happy to help!
Contact our friendly team for more information, or to request a quote if you’d like some documents transcribed.
