Getting accessible customer-service right first time

By Katy Brickley|October 16, 2017|Accessibility, Audio, blog, Braille, Easy Read, Large Print|0 comments

Recent research into how sensory-impaired people access disability benefits highlights problems in the PIP benefits application process. These problems are unnecessary, and hinder people from accessing the benefits they both rely on, and are entitled to. Ensuring people can access their disability benefits is of utmost priority, and these issues need to be addressed. But we think that the report’s recommendations are applicable to many client-facing services. In┬áthis post, we

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