The Equality Act replaced the Disability Discrimination Act (DDA) in October 2010.
Many people find this legislation daunting. However, it is very important that you understand the requirements that this legislation places upon you and your organisation.
Here is a link tothe full act: Equality Act 2010
Although it may appear long and complicated, it has been split into useful sections such as the Meaning of “discrimination” and the Duty of providers of servicestomake adjustments. Part 3, in particular, relatestothe provision of services and public functions.
Businesses are obliged tomake reasonable adjustments where, if the adjustment were not made, a disabled person would be at a substantial disadvantage compared topeople who are not disabled. The new act makes it clear that providing information in accessible formats is almost always a reasonable adjustment. Whereas previously, service providers could legally justify failingto provide a reasonable adjustment in certain circumstances – this is no longer the case. Under this new legislation the only question is whether the adjustment is a reasonable oneto make. It also makes it clearer that the costs of reasonable adjustments cannot be passed onto the disabled person.
Note: the duty to make reasonable adjustments is anticipatory for service providers and private clubs (but not for employers). This means you cannot wait until a disabled person wantsto use your services, but must think in advance (and on an ongoing basis) about what disabled people with a range of impairments might reasonably need.