Getting accessible customer-service right first time

By Katy Brickley|October 16, 2017|Accessibility, Audio, blog, Braille, Easy Read, Large Print|0 comments

Recent research into how sensory-impaired people access disability benefits highlights problems in the PIP benefits application process. These problems are unnecessary, and hinder people from accessing the benefits they both rely on, and are entitled to. Ensuring people can access their disability benefits is of utmost priority, and these issues need to be addressed. But we think that the report’s recommendations are applicable to many client-facing services. In this post, we

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The Accessible Information Standard: update

By Katy Brickley|September 18, 2017|Accessibility, Audio, blog, Braille, E-text, Easy Read, Large Print|0 comments

How A2i can help you comply with the Accessible Information Standard The UK government’s Accessible Information Standard came into force from the 1st August 2016. You may already know that the Standard requires publicly funded health and social care organisations to ensure patients, service-users, their parents and carers can get information in an accessible format – such as Braille, Large Print, Audio, Easy Read or via Email. The Standard also

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How to write an alternative formats statement [template]

By Katy Brickley|June 2, 2017|Accessibility, Audio, blog, Braille, E-text, Easy Read, Large Print|0 comments

It may seem an odd question, but just how accessible is your statement about your document’s accessibility? We often find that document accessibility statements like ‘this information is available in alternative formats on request’ are in a tiny, hard-to-read font or colour, often hidden away at the back of the document – when they should be front and centre! If you’ve already made the effort to produce your information in

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Are you reaching all print-disabled customers?

By Katy Brickley|June 2, 2017|Audio, blog, Easy Read, Large Print|0 comments

Do you have customers with dyslexia or learning difficulties who might also benefit from accessible formats? Although most of the recipients of our transcriptions have sight loss, many are sighted, but are described as having a ‘print-disability’. But what does ‘print-disabled’ actually mean? “A print disabled person is a person who cannot effectively read print because of a visual, physical, perceptual, developmental, cognitive or learning disability.” So the term ‘print-disabled’

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