Getting accessible customer-service right first time

By Katy Brickley|October 16, 2017|Accessibility, Audio, blog, Braille, Easy Read, Large Print|0 comments

Recent research into how sensory-impaired people access disability benefits highlights problems in the PIP benefits application process. These problems are unnecessary, and hinder people from accessing the benefits they both rely on, and are entitled to. Ensuring people can access their disability benefits is of utmost priority, and these issues need to be addressed. But we think that the report’s recommendations are applicable to many client-facing services. In this post, we

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Sightsavers’ work to eliminate avoidable blindness

By Katy Brickley|October 6, 2017|blog|0 comments

It’s World Smile Day, and who can forget Criscent’s smile after his double cataract operation by Sightsavers? Today we’re instantly reminded of Criscent Bwambale from Uganda, wearing his new glasses after having life-changing double cataract surgery at the age of six. BBC News In Pictures documents Criscent’s experience. Criscent’s operation was made possible by Sightsavers, a charity working to eliminate avoidable blindness around the world, and support people with a visual impairment

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The Accessible Information Standard: update

By Katy Brickley|September 18, 2017|Accessibility, Audio, blog, Braille, E-text, Easy Read, Large Print|0 comments

How A2i can help you comply with the Accessible Information Standard The UK government’s Accessible Information Standard came into force from the 1st August 2016. You may already know that the Standard requires publicly funded health and social care organisations to ensure patients, service-users, their parents and carers can get information in an accessible format – such as Braille, Large Print, Audio, Easy Read or via Email. The Standard also

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A2i turns 18!

By Susie Fisher|July 20, 2017|blog, Staff, Uncategorized|0 comments

This year we’re celebrating our 18th birthday, and we’ll be marking this occasion with a big celebration in August! We thought our 18th would be an ideal chance to give something back to our community, so we’re also celebrating by offering 18 gifts to local organisations and businesses in Bristol. We hope they will help create a more accessible environment, while spreading awareness of sight loss.  They include… A Braille Menu

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Making linguistics and language learning accessible

By Katy Brickley|July 7, 2017|Accessibility, blog, Braille, Tactile|0 comments

How can we make linguistics and foreign language learning accessible for visually impaired students? I’ve just returned from a very fruitful and inspiring workshop, ‘Accessible Linguistics for Visually Impaired Students’ (ALVIS), organised by York St John university exploring just this. Students, academics, teachers and professionals from Brazil, Poland and across the UK gathered in the beautiful city of York last week to discuss and share information on how to make linguistics courses

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A2i launches new website

By Katy Brickley|June 9, 2017|blog, Uncategorized|0 comments

We’re delighted to launch our new, user-friendly website, packed full of resources and advice to help you reach your blind, partially-sighted and print-disabled customers and end-users. You may have already noticed it, but we’ve been hard a work re-designing our website which we hope you’ll find much easier to use. The site now offers: easier to find information in a more intuitive format a resources page offering guidance such as our ‘Guidelines

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How to write an alternative formats statement [template]

By Katy Brickley|June 2, 2017|Accessibility, Audio, blog, Braille, E-text, Easy Read, Large Print|0 comments

It may seem an odd question, but just how accessible is your statement about your document’s accessibility? We often find that document accessibility statements like ‘this information is available in alternative formats on request’ are in a tiny, hard-to-read font or colour, often hidden away at the back of the document – when they should be front and centre! If you’ve already made the effort to produce your information in

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Are you reaching all print-disabled customers?

By Katy Brickley|June 2, 2017|Audio, blog, Easy Read, Large Print|0 comments

Do you have customers with dyslexia or learning difficulties who might also benefit from accessible formats? Although most of the recipients of our transcriptions have sight loss, many are sighted, but are described as having a ‘print-disability’. But what does ‘print-disabled’ actually mean? “A print disabled person is a person who cannot effectively read print because of a visual, physical, perceptual, developmental, cognitive or learning disability.” So the term ‘print-disabled’

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Meet new recruit, Will!

By Katy Brickley|May 26, 2017|Staff|0 comments

Will Taylor is our newest recruit, having moved to Bristol only very recently. A super-quick learner with a background in audio production, Will is a much-valued member of the A2i team. It’s tricky to grab a photo of Will but here’s one of him (left), with Marianne, Liam and Susie hard a work! Find out a bit more about him below… How long have you been at A2i? I started

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How do you vote if you have sight loss?

By Katy Brickley|May 26, 2017|blog, Braille|0 comments

Unless you are blind, partially sighted, or know someone who is, it’s possible you’ve never wondered how blind people vote. But of course, just like sighted voters, blind and visually impaired people have a right to vote independently, and in secret. For a process so entrenched in the written medium, we find out how polling stations can achieve this. It’s the duty of local authorities to ensure that polling stations are

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