Getting accessible customer-service right first time

By Katy Brickley|October 16, 2017|Accessibility, Audio, blog, Braille, Easy Read, Large Print|0 comments

Recent research into how sensory-impaired people access disability benefits highlights problems in the PIP benefits application process. These problems are unnecessary, and hinder people from accessing the benefits they both rely on, and are entitled to. Ensuring people can access their disability benefits is of utmost priority, and these issues need to be addressed. But we think that the report’s recommendations are applicable to many client-facing services. In this post, we

Read More

Sightsavers’ work to eliminate avoidable blindness

By Katy Brickley|October 6, 2017|blog|0 comments

It’s World Smile Day, and who can forget Criscent’s smile after his double cataract operation by Sightsavers? Today we’re instantly reminded of Criscent Bwambale from Uganda, wearing his new glasses after having life-changing double cataract surgery at the age of six. BBC News In Pictures documents Criscent’s experience. Criscent’s operation was made possible by Sightsavers, a charity working to eliminate avoidable blindness around the world, and support people with a visual impairment

Read More